To confirm your booking for 10 children a non-refundable payment must be made, as well as a coaching fee if applicable. The balance of the payment must be paid in full 7 days prior to the commencement of your party. A maximum of 3 additional children can be booked onto the party on the day, for a total maximum of 20, plus payment for any additional service required, including party bags. For parties at sports centres or Buzz Zone exclusive parties, full payment is required on booking. Payments can be made over the telephone by credit/debit card or at the centre with credit/debit card or cash.
The minimum number for a party is 10 children. The centre will provide written confirmation of the party within 10 days of an accepted booking. In the event that the hirer’s requirements cannot be met, the centre will contact the hirer to make alternative arrangements.
Cancellation by the hirer
Cancellation or amendments must be received in writing at least 30 days in advance of the party. The hirer will then receive a full refund minus a £50.00 administration fee. If the hirer fails to turn up and has not cancelled by the appropriate method, no refund will be made. If the party needs to be rearranged due to illness, a doctor’s certificate must be provided and a £20 admin fee will be taken. The rescheduled party must take place within 3 months.
Refusal of cancellation by the booking manager
The manager reserves the right to refuse an application or cancel or terminate any booking without giving a reason for doing so. The company will not incur any liability from such refusal, cancellation or termination. Any charge or apportioned part thereof will be refunded.
Responsibility of the hirer
The hirer shall ensure that users comply with the general regulations of the centre (which will be deemed to be incorporated in these conditions), and the hirer shall be liable to the company for breach thereof. The hirer is responsible for the care of all the children present at the party and must ensure that all guests leave promptly at the end of the party. The hirer is not allowed to bring food other than a birthday cake.
Any setting up/taking down of equipment must be accommodated within the booking period.
Supply of Information
Parents or guardians must inform the centre of any children with food allergies when booking the party or within 7 days of the party taking place. The centre will take every reasonable precaution to ensure safety but the hirer must sign an allergy consent form to accept responsibility for the children’s welfare.
The term manager includes any officer of the centre authorised to perform any particular duty. The centre means the whole of the centre and any part thereof under the jurisdiction of Mytime Active. The hirer means the person or organisation hiring any part of the centre or the facilities. Persons under the age of 18 will not be accepted as a hirer.
Your party will be met at reception by a Mytime Active party host 15 minutes prior to the party start time. The party host will take a register of all the children that are present at the party. The party host will ask the hirer to pay for any additional children or costs. The children will complete their activity, then go to their food area. A time of 45 minutes is allocated for party food to be eaten. Suitable clothing and footwear should be worn. Two adults (over 18 years) must stay with the party. Some types of party require more adults and our swimming admission policy applies at all times. We will confirm the numbers of adults required at your party at the point of booking.