Operations Manager - Darrick Wood

Mytime Active are looking for a Operations Manager for our Darrick Wood Swimming Pool. If you have the talent and ambition to be a Operations Manager, there’s never been a more exciting time to progress with Mytime Active.

Position: Operations Manager
Location: Darrick Wood (Orpington)
Salary: £22,000 - £25,000 plus benefits
Job Type: Permanent (Full time)

About the role

We’re looking for experienced Operations Managers or ambitious and talented Duty Manager who is passionate about the leisure industry.


  • Ensure a welcoming, professional and credible customer service orientated presence is delivered at all times
  • Professional and positive management of customer service delivery with regard to customer feedback, complaints and suggestions in order to ensure that NPS are met and maintained
  • Responsible for budgets and driving the team to meet targets in terms of KPI’s, balance score cards and overall profitability
  • To lead the centre’s operational procedures and ensure compliance is met and maintained within all areas such as Health and Safety, hygiene, training and development, licencing and policies as well as incidents and accidents
  • Co-ordinate the efficient and effective deployment of the team, to meet the financial and operational demands of the centre
  • Assist in the development and management of a well-balanced activity and event programme, therefore increasing financial profitability whilst delivering on the social and community agendas
  • Prepare and implement reports and procedures on the centre’s operations, events and incidents where necessary as per company policy such as NOP, EAP, COSHH, Risk Assessment etc.
  • Ensure that cleaning standards are met and strive to continuously improve upon these
  • Deliver and attend all staff inductions and training sessions, including development and performance management of staff where required as well as 1-2-1 reviews. This would include attending regular weekly and monthly meetings
  • Carry out team briefings, circulating centre initiatives, procedures and communications whilst ensuring training and qualification compliance is met
  • Assist the GM in the development, communication and implementation of maintenance and technical functions relating to pools, plant and leisure/Halls and Golf operation.
  • Ensure all centre environments are running at optimum performance including air and water treatment systems and plant. Identify faults and recommend safe, rapid and economic solutions. Work with the centre teams to implement and continue to support until satisfactory completion.

We also look for:

-  Integrity 
-  A can-do attitude
-  Health and safety knowledge
-  Customer service focused

Combined with relevant professional qualifications such as:

-  First Aid
-  Pool Plant.

Mytime Active Leisure Centres have something for everyone, from swimming pools, gyms and exercise studios to soft play zones, ten pin bowling and community halls.

About Mytime Active

At Mytime Active we want more people to Get More Out of Life, by getting more active and eating better. We want to do this not just for an individual, or for a family, but also for an entire community, ensuring our services are accessible to as wide a population as possible, so that it becomes the “norm” to live this way. We do all of this in a way that is financially sustainable, investing any surpluses we make back into the business.

If you want a job that is rewarding and helps to change people’s lives for the better, then you’ve come to the right place. You will be fairly rewarded for your efforts in an organisation that understands the value of its people.

The Rewards

Our benefits package includes:

  • Stakeholder pension;
  • 22 days holiday (excluding bank holidays) and an additional day leave after 3 years’ service and 2 days additional leave after 5 years’ service (up to a max of 25 days);
  • Free access to Mytime Active Golf & Leisure for you and one other;
  • Exceptional Achievement award scheme
  • 20% off food and beverage purchases
  • £100 candidate referral scheme (new employee introduction scheme);
  • Voucher recognition scheme;
  • Various Salary sacrifice schemes on offer*

*All salary sacrifice schemes are subject to successfully passing probation period.

In return, you get to work for a great company with a competitive salary and an attractive and comprehensive training/development package that is aimed at facilitating personal and career growth that would include:

  • A series of Core Management Development Modules
  • Essential ongoing compliance training
  • Professional qualifications
  • Work shadowing opportunities
  • Mentoring

How to apply

Please apply with a CV and covering letter, stating why your skills and experience make you ideal for this position to: Chris.Deadman@mytimeactive.co.uk

  • All offers of employment are conditional upon you signing a contract of employment and;
  • Satisfactory health clearance;
  • Two satisfactory references;
  • Proof of attainment of qualifications;
  • Evidence of your right to work in the United Kingdom; and
  • Satisfactory Disclosure and Barring Service (DBS) check.

*Please note we will give preferential consideration to internal employees that are to be re-deployed providing they meet the criteria.

Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection.  Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.  Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.