Operations Manager - The Walnuts

Mytime Active are looking for an experienced Operations Manager who is passionate about the leisure industry.

Position: Operations Manager
Site: The Walnuts Leisure Centre
Location:  BR6 0TJ (Orpington)
Salary: £28,000 - £32,000
Contract Type: Fixed Term Contract (Maternity Cover - Start date 01/02/2022. 1 Year) 

About the role

As the Operations Manager you would be expected to ensure the safe and efficient operation of the centre whilst achieving commercial and social objectives. The Operations Manager is key in the delivery of customer service excellence and staff satisfaction.

We are searching for an excellent communicator who has the ability to influence and persuade others using their knowledge of Leisure services and practical applications within Leisure as their base.

This role will give you the opportunity to contribute to the wider strategic development of the organisation, to think analytically and to utilise high level implementation skills.

Main Duties:

o            Professional and positive management of customer service delivery with regard to customer feedback, complaints and suggestions in order to ensure that NPS are met and maintained

o            Responsible for budgets and driving the team to meet targets in terms of KPI’s, balance score cards and overall profitability

o            To lead the centre’s operational procedures and ensure compliance is met and maintained within all areas such as Health and Safety, hygiene, training and development, licencing and policies as well as incidents and accidents

o            Co-ordinate the efficient and effective deployment of the team, to meet the financial and operational demands of the centre

o            Assist in the development and management of a well-balanced activity and event programme, therefore increasing financial profitability whilst Assist the GM in the development, communication and implementation of maintenance and technical functions relating to pools, plant and leisure/Halls and Golf operation.

o            Ensure all centre environments are running at optimum performance including air and water treatment systems and plant. Identify faults and recommend safe, rapid and economic solutions. Work with the centre teams to implement and continue to support until satisfactory completion.

o            Monitor expenditure for your area of responsibility, being PPM or service contracts against budget and report on deviations and overspends were appropriate.


Knowledge & Experience:

o            Understanding of relevant health and safety legislation including knowledge of facility management, best practice and statutory compliance

o            Understanding of Leisure services and practical applications within Leisure and/or Golf

o            Excellent verbal communication skills, including the ability to influence and persuade

o            Good standard of IT knowledge of Microsoft Office

o            Good numerical and written skills

o            The proven ability to effectively lead, manage, motivate, develop staff and build effective teams. The ability to persuade and influence staff at all levels.

About us

We are a social enterprise on a mission to improve wellbeing. We make it simple for people to get more out of life by moving more, eating better, feeling positive and making new friends. We understand what it takes to make a positive impact on everyday wellbeing and we are here to make it simple, easy and more fun for everyone in our neighbourhoods to live longer, healthier and happier lives.


In return, you get to work for a great company with like minded people with a competitive salary and benefits package including:

  • Free access to Mytime Active Leisure and Golf for you and one other;
  • Competitive annual leave package;
  • Holiday purchase scheme;
  • 20% off food and beverage at Mytime Active sites and free hot drinks (whilst on duty);
  • Stakeholder pension;
  • Exceptional achievement award scheme;
  • Employee discount and salary sacrifice scheme

How to apply

Please apply with a CV and covering letter, stating why your skills and experience make you ideal for this position to  Simon.Jones@mytimeactive.co.uk

*All offers of employment are conditional upon you signing the contract of employment and the following being secured:

  • Satisfactory health clearance;
  • Two satisfactory references;
  • Proof of attainment of qualifications;
  • Evidence of your right to work in the United Kingdom; and
  • If applicable, satisfactory Disclosure and Barring Service (DBS) check.

Mytime Active reserve the right to remove the advert for this role as required.

*Please note we will give preferential consideration to internal employees that are to be re-deployed providing they meet the criteria.

Diversity at Mytime Active

*Mytime Active applies its Equal Opportunities Policy at all stages of recruitment and selection.  Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.  Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.