Pro Shop Assistant - Hatchford Brook Golf Centre | Mytime Active

Meet Ellie

Ellie is a Physical Activity Leader working at Victoria.

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Download the job description and person specification

Position: Pro Shop Assistant
Reports to: Golf Operations Manager
Location: Hatchford Brook
Salary: £8.21 per hour
Job Type: Applicant required to work early mornings & late evenings including weekends based on a fair rota
Start date: ASAP

About the Role

We are seeking an outgoing and hardworking individual with a passion for golf to join an exciting new team. This role is customer facing and will require an excellent level of customer service. Enthusiasm is key to building and maintaining your relationships with our customers and also your product knowledge and your ability to share information with our customers.

Within this role you will play a key part in the customer experience – you will be the first and last impression of the Golf Course for our customers. Our ideal candidate will have a professional and confident manner who can also keep calm under pressure.

You will be working both as part of a team and also alone. You will be expected to take cash and card payments, answer the phone and take bookings, promote our memberships, upsell products and general housekeeping duties.

There are no specific qualifications required for this job role but experience of working in a fast paced environment is essential. Good communication and numeracy skills are also essential.

Due to the nature of the business applicants must be over 18.

Key responsibilities (including but not limited to):

  • Meet and greet customers.
  • Make bookings and respond to enquiries (face to face and via the telephone.)
  • Manage payments and upsell products.
  • Promoting our membership options.
  • Exceptional knowledge of the services, products and facilities that we offer.
  • Ensure there is always a clean and safe environment.
  • Build and maintain relationships with our customers.

About us

We are a social enterprise on a mission to improve wellbeing. We make it simple for people to get more out of life by moving more, eating better, feeling positive and making new friends. We understand what it takes to make a positive impact on everyday wellbeing and we are here to make it simple, easy and more fun for everyone in our neighbourhoods to live longer, healthier and happier lives.

Across the generations, from children to grandparents and everyone in between, we help people get to where they want to be, whatever their starting point. With swimming, gyms, golf, bowling, social and health programmes, our range of wellbeing services ensures we have something for everyone.

For more information or to apply for this role (with a covering letter and full CV) please contact

  • Free access to Mytime Leisure & Golf.
  • 20% off food and beverages plus free hot drinks
  • Plus 1 complimentary membership for a friend
  • Stakeholder pension
  • Exceptional discount & salary sacrifice scheme

Mytime applies its Equal Opportunities Policy at all stages of recruitment and selection.  Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.  Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.