Southampton City FAQs

Mytime Active no longer operate Southampton City Golf Course.

Please find below a statement and frequently asked questions about Southampton City Golf Course.

Southampton City Golf Course Statement
Southampton City Council will release Southampton Golf Course operators Mytime Active from their contract from 31 March 2021, with the council's Cabinet agreeing the proposal at the Cabinet meeting on 9 February 2021. The change of management is taking place by mutual agreement.

The effects of the COVID-19 pandemic on Mytime Active’s business, like so many other service providers, has led to their decision to cease operating the Southampton Golf Centre. Having operated the Southampton course since 2010, the running of the golf club will now return to the council from 1 April. The decision is in line with similar instances that have taken place across the country with a number of Local Authorities taking on the running of golf courses and other leisure facilities. The decision will be subject to the council’s usual seven day ‘call in’ period.

It is anticipated that all current Mytime Active staff members who solely or mainly work at the Southampton course will transfer in their roles over to the employment of the council. The migration process for existing golfers should also be seamless.

Mytime Active will be contacting all club members and other customers to ensure any customer queries are concluded satisfactorily. Anyone with concerns or questions should contact contactcentre@mytimeactive.co.uk or visit the Mytime Active website mytimeactive.co.uk/southampton-city-faqs

Cabinet Member for Culture and Homes, Councillor Satvir Kaur said:

“The leisure sector nationally has been significantly affected this past year by the pandemic, and here in Southampton it has sadly resulted in this difficult decision by Mytime Active. I would like to reassure Southampton golfers that Southampton City Council remains committed to this much loved municipal course and will be using this opportunity to maximise everything it has to offer and work on longer-term plans.”   
FAQs

Following the onset of the recent pandemic, Mytime Active and Southampton City Council have been in dialogue and an agreement has been reached to release Mytime Active from its contract to run Southampton Golf Course from 31st March 2021.  Between then and now Mytime Active will continue to maintain the golf course as required.

 What will happen to Southampton Golf Course from the 1st April 2021?
  • Responsibility for operating the Course will be taken on by Southampton City Council
What will happen with my existing membership?
  • All memberships will be transferred to Southampton City Council from the 31st March. If you do not wish to have your membership transferred to Southampton City Council you must inform Mytime Active prior to the 22nd March to allow for this to be administered.  Any cancellations will have remaining balance owed refunded. Following transfer of your membership you will no longer be a Mytime Active member, but a member of Southampton City Golf Course operated by Southampton City Council.

What if my membership is still frozen or suspended due to illness or self-isolation?
  • Mytime Active will be happy to re-instate your membership at a time you are ready to get back playing.  If this is prior to the 31st March, we will activate and update your account.  If this is post the 31st March then communications will need to take place with the new operator, Southampton City Council.
Am I able to cancel my membership on 31st March 2021 without penalty?
  • Membership cancellation will be in line with Mytime Actives T’s & C’s which can be found on our webpage or can be e-mailed upon request.
Will I still be able to utilise Dibden Golf Course as part of my membership?
  • It will not be possible to use Dibden golf course as a member of Southampton Golf course. Our pricing structure from 1 April 2021 will reflect this.
How will I be kept up to date with developments with the transition?
  • We will continue to update our website to reflect detail.  We will also look to share updates on Facebook, through newsletters and regular meetings with club representatives.  Alternatively, please do not hesitate to contact us through the channels detailed on our website.
What will happen with my event / society booked after 31st March 2021?
  • You will be contacted directly by a member of our team to discuss the options you have available.  In principle all bookings will be transferred to Southampton City Council to operate.
What happens to local agreements such as lockers?
  • Property can remain in the lockers but at the risk of the customer.  Southampton City Council will liaise directly with customers from the 1st April.
Can we take bookings for events after April?
  • At this moment in time we are unaware of any new pricing structure, so until this is confirmed we cannot confirm bookings. 
What will happen with any balance I have on my cashless account card?
  • All balances will be transferred to Southampton City Council to be able to utilise at the course, it will not be able to be used at other Mytime Active courses. If this is not acceptable then refunds will be issued for the full value by Southampton City Council from the 1st April 2021.
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