However, the first time you access your account on the new system, you’ll be asked to reset your login details. To do this:
Via the website
Click the link below and enter the email address linked to your account. A reset link will be sent straight to your inbox - just follow the instructions to get started.
Via the app
Open the app and click on the menu in the top left. Click on the Accounts button. Click the reset password button and follow the process. If you are already logged in you should be ready to book. Please note, that resetting your password via the app, will direct you to our webpage – you will need to go back to the app to log in and book.
Having trouble resetting your password?
Most of our members have managed to reset their password, however some people may have issues. How can we help?
A few things you might need to consider:
- Is your email address the correct one associated with the system?
- If yes then you might need to check your junk mail inbox for the reset link.
- Does your phone have the latest update installed?
- Try deleting the app, then reinstalling as sometimes this can help.
It only takes a moment, and our team is on hand if you need any help.
You may notice that some screens look a little different and things aren’t exactly where you remember them, but don’t worry - we’re here to help you get settled in.
Still having issues?
Speak to a member of the team at site. They can work through the process with you and hopefully get you back into your account.
Complete the form below and a member of the team will be in touch.
Alternatively, we’ll be holding “Logging on” help Session at the following locations, dates and times.
Golf
- Thursday 26th March – 9am-10am & 3pm-4pm
- Tuesday 31st March - 9am-10am & 3pm-4pm
- Thursday 2nd April - 9am-10am & 3pm-4pm
- Tuesday 7th April - 9am-10am & 3pm-4pm
Leisure
- Thursday 26th March - 9am-10am & 5pm-6pm
- Tuesday 31st March - 9am-10am & 5pm-6pm
- Thursday 2nd April - 9am-10am & 5pm-6pm
- Tuesday 7th April - 9am-10am & 5pm-6pm
Password Reset Troubleshooting
If you are not receiving a password reset email
- It can take up to 15 minutes for the password reset email to arrive
- Check that your email address is the correct one associated with your membership. Our team at reception can help with this.
- The account you are trying to use may not be on our new system. Please ask our reception teams to check and set up a new account if it isn’t.
- Your account may be locked. If you suspect this is the case our reception team will be able to help unlock your account.
The App looks different to what it used to be.
After successfully completing the reset password process the page will automatically take you to the website online platform and not the app. You will need to close this page afterwards, and then re-open the app. You will then need to log in again on the app before you can start making bookings.
The App is showing me an incorrect price for the activity that I am booking
- Our reception team will need to help you check your age and membership type is correct on the system. Please note, our senior age range has also recently changed to 67.
- Check that you are logged in to the app, using the menu icon in the top left and clicking on the accounts button. If you are not logged in you will be shown the full price. When you log in you should see the price you expect.
You aren’t able to set a new password
Passwords for online booking need to meet a minimum set of characters and requirements. Passwords must meet the following requirements
- 8 characters minimum
- At least 1 lowercase letter
- At least 1 uppercase letter
- At least 1 digit
- At least 1 Special Character from the list below
" ' ; : ? ! . , ¬ £ % ^ & * ( ) [ ] _ + = - } { ~ # @ \ |
I can login to the website but not the app
This may be due to a special character used in your password that isn’t in the list stated above. Please reset your password and log in again on both systems.
My account shares the same email address as another one
If the email address is shared across multiple accounts; it is still possible to reset your password. In this instance, you MUST request a password reset from this page.
When you click on the link, you should then be asked to choose which account you want to reset the password for. Choose the account and then set a new password. Remember, after changing the password you are taken to our website booking system and not our app. Close this down, reopen the app and login using the email address and new password. This should then log you in to the correct account.
I cannot download the app
It could be that the app is not supported on your phone. If this is the case and the app simply won’t download or function correctly then you could try to use the website to book instead on the below web address.
If this doesn’t work our team at centre or via contact centre will be able to assist you with making bookings.
None of the above is working
It could be that the app has held on to information about the old system behind the scenes. If nothing above is working, then please un-install the app from your phone and then re-install. This will clear all the historic data from you phone and start the app from scratch, making sure that this is connecting properly.